Shipping + Returns

Please contact us by emailing info@barjewellery.com if you have any questions about delivery and we will be happy to help.

Most of our pieces are dispatched within 1-3 working days. When an item is not in stock it will be made to order, these items can take from 14 - 21 days to produce, this will always be indicated on the product page before your purchase. If you need an item for a specific date please get in touch and where possible we will accommodate your request.

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It is extremely important to us that your order arrives as quickly and securely as possible. We offer a CO2 neutral, tracked delivery service as below :

UK DELIVERY

£7.95 BY DPD UK

This is a secure, next day delivery service which requires a signature upon receipt.

The delivery time is from the dispatch date and not the date when you placed the order.

You will receive a confirmation email when your order has been processed and dispatched.

INTERNATIONAL DELIVERY

£15 BY DPD / DHL

Delivery times vary between locations from 2 - 10 working days.

The delivery time is from the dispatch date and not the date when you placed the order.

You will receive a confirmation email when your order has been finished and dispatched.

International orders may incur additional customs or import duty charges depending on the destination country. Please note that we do not cover these costs. Unfortunately as these will vary between countries, we cannot advise how much these will be prior to shipment. If you would like to find out how much customs charges will be in your country, we recommend contacting your local customs office before placing an order.

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Packaging

All BAR Jewellery orders are packaged using sustainable materials where possible. Our packaging is all fully recyclable.

Please be assured that if you are ordering an item as a gift, our packaging is very discreet! Aside from essential address information that we must to supply to the courier, there is no visible branding on the outside of our packages.

Pieces are carefully packed in a branded jewellery box, which is packed securely inside a mailing box.

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Delayed Orders

Whilst we our best to ensure quick delivery, very occasionally packages can get delayed in transit/international customs. In these rare cases we'll keep you as updated as possible. If your order is taking longer than expected please contact us: info@barjewellery.com

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Returns Process

Please contact info@barjewellery.com within 14 days of receiving your item, quoting your order number to arrange a return or for any questions regarding a return.

If you have bought an item from one of our stockists, please return the item to them directly as we cannot process returns from 3rd parties.


• Returns are accepted upon written request within 14 days of the receipt of your order.


• If you change your mind or would like an exchange, we will not be responsible for return postage costs. We strongly recommend packing the item in sturdy packaging (eg a box or original packaging) using a secure and tracked service to return the goods to us, insured to the full value of the order. Bar Jewellery Ltd cannot accept responsibility for any items lost, stolen or damaged in transit. This responsibility lies with the customer.


• If on the rare occasion an is faulty, we will provide a postage label for the customer to return the item.


• Goods should be returned in their original, unworn condition and in full undamaged packaging.


• Refunds are credited only to the card used in the original sales transaction.


• Refunds will be issued within 14 days of receiving your returned item.


• Please note that when requesting an exchange, unless we have the new piece in stock, it may take up to 14 days for us to produce.


For international returns, please refer to the above but also take special care to ensure that you correctly mark the goods as a ‘returned item’ on any customs declaration form. This will ensure that no extra fees are incurred. On the occasion that an item is incorrectly marked and a fee is incurred, this may be pass on to the customer and will delay the returns process.

For any and all occurrences where an item is returned to Bar Jewellery by the Customer, we strongly recommend packing the item using sturdy packaging (eg a box or original packaging) and using a secure and tracked service to return the goods to us, insured to the full value of the order. Bar Jewellery Ltd cannot accept responsibility for any items lost, stolen or damaged in transit. This responsibility lies with the customer.

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    Damaged items
    Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and resolve it as soon as possible. Customer satisfaction is extremely important to us and we will go above and beyond to resolve any issues.

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    Non returnable items
    In accordance with UK law, for hygiene reasons we cannot accept returns for earrings. Unfortunately, we cannot accept returns on sale items or gift cards.

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    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you would like to exchange an item for a different size, please let us know and we will organise this for you.

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    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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    Order Cancellation

    Orders cannot be cancelled once they have been dispatched. Your order is generally placed and processed immediately, so you may not be able to make any amendments. In this instance, you would need to return your order once you've received it, in accordance with our Returns Policy. Please request a cancellation or return by emailing info@barjewellery.com.